Using a Data Envelopment Analysis Input-Free Model to Evaluate the Efficiency of Hospital Departments in COVID-19 Conditions Based on Sustainability, Resilience, and ISO 9126 Combined Information Structures Regulations: A Case Study of Hazrat Ali Asghar Hospital in Shiraz

Authors
Alireza Madani-nejad Tehrani
Alireza Fakharzade Jahromi
Raouf Khaiami
Shiraz University of Technology
Abstract
Information systems are one of the most important organs in various organizations, especially hospitals, which have always been the focus of attention to evaluate and improve their overall efficiency in order to improve society's health and patient satisfaction. The evaluation criterion in this research has been an hybrid of three factors, sustainability, resilience and ISO9126 regulations, which indicators have been determined through the study of reliable sources; also, since the study was conducted in the conditions of the Corona virus epidemic, this indicator is also considered. Due to the large number of indicators, first, using the best and worst method, specific indicator and less important one have been removed. After the theoretical design of the research, based on the indicators, a field study was conducted in Ali Asghar Hospital, affiliated to Shiraz University of Medical Sciences, which was one of the special centers of this disease. For this purpose, a questionnaire was setup, validated and distributed among the employees in different departments of the hospital after providing the necessary information. Using the obtained results, the deviation from the full efficiency of different departments of the hospital was determined and the efficiency of the hospital departments was determined with the help of data coverage analysis. In addition to the evaluation, the obtained results can help the decision makers and senior managers of the hospital in identifying the weaknesses of the information systems of inefficient departments and even how to fix them in order to increase efficiency, in order to design a sustainable and resilient information system.
Keywords
Data envelopment analysis
Hospital information systems
Best worst method
Efficiency evaluation
Sustainability-resilience and ISO9126 regulations hybrid framework
COVID-19
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